Policies
Payment Methods
We accept PayPal and all major credit cards, such as: Visa, Master Card, American Express and Discover.  Please call us if you would like to use bank wires, money orders or cashier's checks. 1-519-207-0562
Sales Taxes
California Residents 8.25%
Canadian Residents 6%  GST
Shipping Information
Shipping methods offered:
Customers are resposible for paying shipping, customs, brokerage, and duty fees if applicable.
 
We ship UPS and FedEx.  USPS is used to ship orders to PO Boxes only.
 
All orders are processed and shipped within 1 to 2 business days.
 
The delivery time depends on the shipping method selected  and your destination.
 
Once the package is shipped you will also receive an email notification.
Please make sure that the email address provided is not longer than 35 characters, otherwise email notification will not be provided.
 
How to calculate your shipping charges:
1). Add items of interest to the shopping cart.
2). Click to 'Check Out'.
3). Fill out Ship To Information.
4). Click on 'Submit' button.
5). Next screen that comes up will have a drop-down menu of shipping options.
Please Note: All of these steps are done before the actual payment for the order is required. Therefore, by completing these steps you do not place your order yet. In order to complete the order a credit card information fields must be completed and form submitted for processing.
 
Return Policy
We guarantee against manufacturers' defects for 14 days from the date of the delivery.  We must be notified of the defect within 5 days of the product delivery, otherwise return policy is voided, no exceptions.
Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions. 
 
All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. 
 
Unwanted products may be returned with prior authorization only!
 
All returned merchandise is reimbursed for the original purchase price less shipping & handling and must have a Return Merchandise Authorization number (RMA#). Unwanted product returns will be subject to a 20% restocking fee.
 
Refused Delivery:
Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways). 
 
If the item has been received to our warehouse after 14 days of the delivery, at our discretion, we will either accept return and  50% restocking fee will apply or the merchandise will be returned back to the customer at their expense for all shipping and handling costs.  When requesting RMA# please specify if an exchange is not required. Otherwise, we will send an exchange to the customer if the merchandise is defective.
 
All reimbursements are done in the form of company credit which can be used towards new orders.